Return and Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return by emailing VoelzJudi8254@outlook.com within 30 days after your order is delivered.

Conditions for Returns

Returned products must:

• Be unused, unworn, and in their original condition

• Be returned with all original packaging, parts, accessories, and labels

• Include valid proof of purchase or the order number

• Be submitted for return approval within 30 days of delivery

All returns must be approved before being shipped. Please contact VoelzJudi8254@outlook.com first to receive return instructions and the correct return address. Packages returned without authorization may be refused.

Problems With Your Order

If you receive a damaged, defective, incomplete, or incorrect product, please contact us promptly. Send your order number along with clear photographs or a short video showing the problem.

After we review your request, we may provide a replacement, refund, or another appropriate solution.

Items That Cannot Be Returned

Returns are not accepted for:

• Products that have been used, worn, washed, or altered

• Opened personal care, beauty, or hygiene products

• Perishable products

• Personalized or custom-made items

• Gift cards

• Products damaged by improper use or accidental damage

• Final-sale or clearance products, except where required by law or when received damaged or defective

Shipping Costs

Customers are responsible for return shipping costs when returning an item because of personal preference, an incorrect size choice, or an ordering mistake.

When a return is caused by a damaged, defective, or incorrect item sent by us, we will cover the reasonable return shipping cost or provide an alternative resolution.

Shipping fees paid with the original order are generally non-refundable unless the issue resulted from our error.

Refund Processing

We will inspect the returned item after it arrives. You will then receive an email confirming whether your refund has been approved or declined.

Approved refunds will be sent to the original payment method. Banks and payment providers may require additional time to post the funds to your account.

If you have not received an approved refund after 10 business days, please email VoelzJudi8254@outlook.com.

Cancellations and Order Changes

Cancellation or modification requests should be submitted as soon as possible. Orders that have already been processed or shipped may no longer be changed or canceled.

Exchanges

Exchange requests can be sent to VoelzJudi8254@outlook.com. Approval depends on the condition of the original item and the availability of the requested replacement.

Nothing in this policy affects the consumer rights provided by applicable laws.